dc999's Privacy Policy

1 What Information We Collect

We collect various types of information when you create an account and use services on the dc999 platform. This information falls into two main categories:

1.1 Personally Identifiable Information

Information we collect during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay mobile wallet numbers)

1.2 Automatically Collected Information

When you use our website or app, the following information is collected automatically:

• IP address and device identifier
• Browser type and version
• Login time, session data, and activity logs
• Location information (country and region level only, not specific GPS)
• Gameplay history, bet amounts, and transaction records
• Data collected from cookies and similar tracking technologies

1.3 Information Received Through Communication

When you contact our customer support team — via live chat or email — the content of those conversations may also be stored in our records.

2 How We Use Your Information

dc999 uses the information we collect only for the following legitimate purposes:

2.1 Service Delivery & Account Management

• Creating, verifying, and keeping your account active
• Processing financial transactions — deposits and withdrawals
• Issuing bonuses and rewards, and tracking wagering
• Resolving technical issues and ensuring customer support

2.2 Security & Fraud Prevention

• Identity verification (KYC) and age confirmation
• Monitoring suspicious transactions and account activity
• Supporting anti-money laundering (AML) efforts
• Detecting multiple accounts or bonus abuse

2.3 Service Improvement & Personalisation

• Displaying games and offers based on your preferences
• Improving platform performance and user experience
• Sending important service-related notifications

2.4 Ensuring Responsible Gambling

We analyse your playing patterns to identify potentially problematic behaviour early and provide support when needed. This is part of our responsible gaming policy.

3 Information Storage & Security

dc999 treats the security of your personal information as a top priority. We apply technical and organisational security measures that meet international standards.

3.1 Technical Security

• SSL/TLS encryption — all data transferred between your browser and our servers is encrypted
• Sensitive data stored in databases is kept encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) support

3.2 Organisational Security

• Only authorised staff have access to your information
• All staff are bound by confidentiality agreements
• Regular training on data security
• Incident response plan for quick action in the event of a security breach

Please keep in mind that no method on the internet is completely secure. While we do our best to ensure maximum protection, we cannot guarantee absolute security. Please keep your password private and notify us immediately if you notice any suspicious activity.

4 Sharing Information with Third Parties

dc999 never sells your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to operate our services, such as payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and fraud prevention services. These partners receive only the information they need and operate under our instructions — they may not use it for their own purposes.

4.2 Legal Obligations

If required by a court order, a valid request from law enforcement, or any other legal obligation, we may be required to provide relevant information.

4.3 Business Transfers

In the event of a company merger or acquisition, user information may be transferred. You will be notified in advance if this occurs.

4.4 International Transfers

Our servers may be located in various countries. Wherever data is processed, we maintain the standards set out in this policy and ensure that appropriate security measures are in place.

5 Cookies & Tracking Technologies

The dc999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and for the basic functioning of the platform.
• Functional cookies: Used to remember your preferences, such as language settings.
• Analytical cookies: Monitor site usage to help improve our service.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

6.1 Right of Access

You may request a copy of the information we hold about you. We will provide it within a reasonable time after verification.

6.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this request may not be fully actioned where legal obligations, ongoing transactions, or active disputes apply.

6.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as when the accuracy of the information is in dispute.

6.5 Right to Object

You have the right to object to marketing communications at any time. We will action this immediately.

To exercise the above rights, contact us at: [email protected]

7 Payment Information Security

All financial transactions on dc999 are handled through bKash, Nagad, Rocket, and Upay. We take special care to protect payment-related information:

• Mobile wallet numbers are stored in encrypted form
• Your PIN or password is never stored in our system during a transaction
• A record of each transaction is securely stored for audit purposes
• Suspicious transactions are monitored automatically
• Minimum deposit ৳200 and minimum withdrawal ৳500 — transactions outside these limits are automatically reviewed

8 Protection of Minors

dc999 strictly refrains from providing services to anyone under the age of 21. We:

• Verify age at the time of registration
• Confirm through ID verification that the user is 21 years of age or older
• Do not intentionally collect any information relating to minors
• If it is found that information about a minor has been collected, it is immediately deleted and the associated account is closed

Notice to parents: If you suspect your child is using our platform, please contact us immediately at [email protected].

9 Data Retention Period

How long we retain your information depends on the type of information and the purpose for which it was collected:

• Active account information: Retained for as long as the account remains active
• Financial transaction records: for a specified period as required by legal obligations
• Customer service communications: for a reasonable period after the issue is resolved
• Closed account information: for a period determined in accordance with applicable law

After the retention period ends, data is securely deleted or anonymised in a way that no individual can be identified.

10 Changes to This Policy

dc999 may update this privacy policy from time to time. When changes occur:

• A new version will be published on this page and the "Last Updated" date will be changed
• For significant changes, a notification will be sent to the email address registered with the account
• Continued use of the platform after changes will be considered acceptance of the new policy

We recommend that you review this page regularly so you can always stay up to date on the protection of your information.

11 Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support — in Bengali and English

We generally try to respond to all requests and complaints within a reasonable time. Complex matters may take a little longer, but we handle every request with care.