dc999 Terms and Conditions

1 General Provisions

dc999 is an online casino and sports betting platform operated for players in Bangladesh. These Terms apply in both English and Bengali; if any difference in meaning arises between the two, the Bengali version shall prevail.

dc999 reserves the right to change these Terms at any time without prior notice. Continuing to use the platform after any change will be taken to mean you have accepted the updated Terms. It is therefore recommended that you review this page regularly.

2 Account Registration and Verification

To open an account at dc999 you must provide true, complete, and up-to-date information. Each person may open only one account. Operating multiple accounts from the same device, IP address, or payment method is prohibited, and if detected, all associated accounts will be cancelled and balances may be forfeited.

• The name, date of birth, and mobile number provided at registration must be accurate.
• dc999 may request additional documents for identity verification at any time.
• Withdrawal requests may not be processed until verification is complete.
• Keeping your account password and login details secure is entirely your responsibility.
• If you suspect any unauthorised access to your account, notify our support team immediately.

3 Age and Eligibility Requirements

To open an account and use any service on dc999, you must be at least 21 years old. Registering on behalf of a minor or helping a minor access the platform is strictly prohibited.

dc999 is committed to protecting minors. If any question arises about a user's age, we may request verification documents and temporarily suspend the account until verification is complete.

• A National ID card (NID), passport, or birth registration certificate are acceptable documents for proving age.
• Registering with a false age will result in the account being permanently cancelled and all deposited funds being forfeited.
• Parents may use parental control software to keep their minor children away from this platform.

4 Deposit and Withdrawal Rules

All financial transactions on dc999 are conducted in Bangladeshi Taka (BDT / ৳). Our accepted payment methods are: bKash, Nagad, Rocket, Upay.

• The same payment method must be used for both deposits and withdrawals; a different method will not be accepted.
• The mobile number registered on your account and the mobile number on your payment account must be the same.
• Rocket is the mobile banking service of Dutch-Bangla Bank; users must have their own account.
• Deposits from another person's payment account will not be accepted and will be treated as a third-party use violation.
• Identity verification must be completed before a withdrawal can be made. If verification is incomplete, requests may be delayed.
• dc999 reserves the right to temporarily hold any deposit or withdrawal if a suspicious transaction is detected.

5 Bonuses and Promotional Offers

dc999's welcome bonus is a 200% bonus on your first deposit up to a maximum of ৳5,000, with a wagering requirement of 10x. The full terms of the bonus are detailed below.

• Wagering is calculated on the bonus amount only, not on deposit + bonus.
• Example: ৳2,000 bonus × 10 = ৳20,000 in bets placed, after which bonus winnings become withdrawable.
• If wagering is not completed within the specified time after the bonus is awarded, the bonus will be cancelled.
• A bonus may not be claimed across multiple accounts; if duplicate accounts are found, the bonus will be forfeited.
• If dc999 introduces special promotional offers or seasonal bonuses, their own terms will apply and those terms will be communicated separately.
• No bonus may be converted to cash or transferred.
• dc999 reserves the right to change, suspend, or cancel any bonus offer at any time.

6 Betting and Gaming Rules

All games and sports betting on dc999 are conducted under fair play principles. Once a game round is completed, the result is final and cannot be changed under any circumstances, unless a technical error is proven.

• A bet placed in a sports betting market cannot be cancelled — bets are final.
• If a game is not completed due to a lost connection or technical fault, dc999 reserves the right to void that round and refund the stake.
• If a game result is displayed incorrectly due to a technical error, the correct result will be considered binding.
• dc999's decision is final in all sports betting including cricket, football, and kabaddi.
• Exploiting any vulnerability or bug in the gaming software will be treated as fraud.

7 Prohibited Activities

Any of the activities listed below is a direct violation of dc999's policies, and if such conduct is detected, the account will be cancelled immediately.

• Operating multiple accounts: A person holding more than one account or managing another person's account.
• Third-party payments: Using a payment method not registered in your own name.
• Money laundering: Using the platform to conceal the source of illegally obtained funds.
• Bonus abuse: Using artificial bets or coordinated betting strategies to meet bonus conditions.
• Exploiting software vulnerabilities: Deliberately taking advantage of any bug or fault in the gaming system.
• Hacking or unauthorised access: Attempting to access the site's servers or another user's account.
• Providing false information: Supplying incorrect or false information during registration or verification.
• Fraudulent transactions: Attempting fraud through chargebacks, payment disputes, or fake transactions.
• Abusive behaviour: Disrespectful or offensive conduct towards the support team.

8 Account Suspension and Closure

dc999 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete identity verification or refusal to provide required documents.
• Suspicious activity related to fraud, manipulation, or money laundering.
• Self-exclusion by the user or by dc999 under responsible gaming policy.
• To protect the security of the platform for technical or security-related reasons.

Users may also request closure of their own account at any time by contacting the support team. Any eligible withdrawable balance will be processed before the account is closed; however, forfeited bonuses or funds earned through prohibited activities will not be returned.

9 Intellectual Property Rights

The dc999 website, logo, brand name, graphics, gaming content, software, and all related materials are intellectual property owned by dc999 or its associated content providers. Reproducing, distributing, modifying, or using any part of these assets for commercial purposes without prior written permission is strictly prohibited.

You are permitted to use the website and view its content for personal, non-commercial purposes. All rights to content owned by any game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) are fully reserved by that provider.

10 Limitation of Liability

To the maximum extent permitted by law, dc999 bears no liability for the following:

• Gaming losses caused by internet disconnection or device issues.
• Financial delays caused by the failure of third-party payment gateways or services.
• Account passwords or information being compromised due to the user's own carelessness.
• The quality of external content or third-party services mentioned on the platform.
• Losses arising from the user violating the legal restrictions of their location — users are responsible for verifying that using the service from their location is lawful.

In the case of a proven technical error, dc999's liability will be limited to the original amount of that specific transaction.

11 Privacy and Data Protection

dc999 ensures maximum privacy in the collection, storage, and processing of users' personal data. Our platform uses SSL encryption technology to keep all data secure.

User data is never sold to third parties. However, data may be shared with relevant authorities or payment processors when required by legal obligation, for fraud prevention, or for payment verification. For more details, read our Privacy Policy.

12 Changes to Terms and Dispute Resolution

dc999 reserves the right to change any part of these Terms at any time. Updated Terms will take effect as soon as they are published on the website. For significant changes, an attempt will be made to notify users at their registered mobile number or email.

If a dispute arises, contact dc999's support team first. The support team provides assistance in Bengali and English 24/7 via live chat and email ([email protected]). dc999 will endeavour to investigate and resolve all complaints within a reasonable time.

If any dispute cannot be resolved internally, both parties may mutually agree to pursue mediation. The laws of Bangladesh shall apply to the interpretation and enforcement of these terms.